At By Brana, our jewellery is thoughtfully designed and carefully crafted.
We encourage you to choose mindfully before purchasing.

CHANGE OF MIND

We do not offer returns or exchanges for change of mind.

This includes:

• Deciding you no longer want the item

• Ordering the wrong item

• Preference for a different style or colour

• Gifting issues

• Sale or discounted items

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if your item has a major fault, or a repair or replacement if it is not of acceptable quality.

A fault may include:

• A manufacturing defect

• A piece that is significantly different from its description

• An item that fails under normal wear shortly after purchase
  

What is not considered faulty:

• General wear and tear

• Tarnishing or oxidation over time

• Damage caused by misuse or improper care

• Natural variations in handmade materials

For hygiene reasons, earrings cannot be returned or exchanged, unless faulty under ACL.

HOW TO SUBMIT A RETURN

If you believe your item is faulty, please contact us within 7 days of receiving your order at: bybranadesigns@gmail.com

Include your order number, a brief description, and clear photos of the issue.
Once assessed, we’ll advise the next steps.

If a return is confirmed, postage will be at the expense of the customer.